TERMS & CONDITIONS
General Terms and Conditions
These General Terms and Conditions govern the online ticket sales provided by Aquapark Istralandia (hereinafter referred to as “Aquapark Istralandia”) through the websites istralandia.com and istralandia.hr.
The service allows customers (hereinafter referred to as “Buyers”) to select and purchase tickets for Aquapark Istralandia for personal and non-commercial use. Aquapark Istralandia reserves the right to update or modify these Terms and Conditions at any time in order to improve its services and website functionality.
Basic Services
The online ticketing system is designed to simplify and speed up the ticket purchasing process for Aquapark Istralandia.
After completing the purchase, the Buyer receives an electronic ticket containing a barcode or QR code, which must be presented upon entry to Aquapark Istralandia.
Payment Methods
Payments on the web shop can be made using the following credit or debit cards:
Visa
Mastercard
Maestro
Security Statement
Online card payments are processed securely through the CorvusPay payment system.
CorvusPay applies the highest security standards for data protection, including:
SSL encryption with 256-bit encryption keys
TLS 1.2 cryptographic protocol
ISO 8583 secure communication standard
Double firewall protection for secure data exchange
Aquapark Istralandia does not store customers’ credit card details.
Online Ticket Sales
Tickets for Aquapark Istralandia can be purchased through the websites istralandia.com and istralandia.hr.
The purchase agreement is considered concluded once the payment has been successfully completed. After payment confirmation, the Buyer will receive the ticket and invoice via email.
Buyer’s Obligations
The Buyer is responsible for:
Printing or saving the purchased ticket in digital format
Presenting the barcode or QR code upon entry
Keeping the ticket during their stay at Aquapark Istralandia
Prices and Additional Fees
All ticket prices are clearly displayed during the purchasing process.
No hidden costs or additional fees will be charged beyond the displayed ticket price.
Complaints and Refunds
The Buyer has the right to submit a complaint if purchased tickets are not received.
Complaints must be submitted within 10 days from the date of purchase.
Refund requests and complaints should be sent in writing via email to:
info@istralandia.com
In the event of a justified complaint, the Buyer may be entitled to:
Ticket replacement, or
Refund of the paid amount
Aquapark Istralandia reserves the right to correct any typographical, technical, or pricing errors displayed on the website and may cancel orders affected by obvious errors.
Changes to Terms of Use
Aquapark Istralandia reserves the right to modify these Terms and Conditions at any time without prior notice.
Changes become effective immediately upon publication on the website.
Company Information
Aquapark Istralandia d.o.o. operates in the fields of tourism, sports, and entertainment.
For assistance or questions regarding online purchases, customers may contact:
Phone: +385 52 866 900
Email: info@istralandia.com
Final Provisions
By confirming the order, the Buyer confirms that:
They have read and understood these Terms and Conditions
They agree with all provisions stated herein
These Terms and Conditions form an integral part of the Purchase Agreement
Privacy Protection
Aquapark Istralandia collects and processes only the personal data necessary for order fulfillment and customer communication.
Customer data is handled confidentially and is accessible only to authorized employees and partners involved in service execution.
Customers may request removal from marketing communications at any time.
Contact Information
If you consider any content on our website inappropriate or if you have any questions, please contact us:
Aquapark Istralandia d.o.o.
Ronki 1
52474 Brtonigla, Croatia
OIB: 32451961067
Email: info@istralandia.com
Disclaimer
The content available on this website is provided for informational purposes only. Aquapark Istralandia strives to ensure the accuracy and regular updating of all published information but reserves the right to modify website content or functionality without prior notice.
Aquapark Istralandia shall not be held liable for:
Typographical or technical errors
Temporary website unavailability
Data loss or interruption caused by technical issues beyond its control
Content on third-party websites linked from this website
Credit Card Payment Security
Payments are accepted exclusively through Visa, Mastercard, and Maestro cards using the secure CorvusPay platform.
All payment pages are protected using SSL encryption technology to ensure secure transmission of customer data and prevent unauthorized access.
